Face-to-Face Fundraiser

Do your skills and experience not precisely match the requirements? At MSF EA, we strive to create a safe, diverse and inclusive workplace, recognizing the need to increase access to professional opportunities for historically underrepresented groups. If you're interested in this position but your experience doesn't align perfectly with the selection criteria, we encourage you to apply anyway. You might be the ideal candidate for this or other positions. 

Firmly committed to safeguarding patients, community members, staff, and all those in contact with the organization from all forms of abuse, including sexual exploitation, abuse, and harassment (SEAH), we will take all necessary steps, through rigorous vetting processes, to ensure that confirmed perpetrators of abuse do not join the organization.

For this position, contact level with patients and children is categorized as Low Risk and will be monitored with this in regard.

Introduction

Médecins Sans Frontières/Doctors Without Borders (MSF) is an international independent medical humanitarian organisation that provides assistance to people affected by conflicts, epidemics, and natural or human-made disasters and excluded from healthcare. We provide this assistance without discrimination, irrespective of race, religion, creed or political affiliation. 

About MSF Eastern Africa

MSF Eastern Africa is the regional institutional office of MSF. It focuses on representation and networking, recruiting and supporting staff from the region, communications and fundraising, as well as working on other dossiers of importance to MSF such as Diversity, Equity and Inclusion (DEI), Data Protection, mutualization, training, medical operational support and environmental health.  

Rationale/Objective for Position

The Face-to-Face Fundraiser is responsible for representing MSF in public-facing locations, engaging members of the public in informed and meaningful conversations about MSF's humanitarian work and converting interested individuals into committed regular donors and single-gift donors through approved channels.

This position will be hierarchically and functionally accountable to the Donor Relationship Manager.

Tasks & Responsibilities

Public Engagement & Donor Acquisition 

• Approach and engage members of the public at assigned deployment sites in a warm, professional and informed manner. 
• Deliver compelling and accurate narratives about MSF's humanitarian mission, current programmes and emergency responses in Eastern Africa and beyond, including health crises, conflict zones and outbreak responses. 
• Create awareness of MSF's work among individuals who may not be familiar with the organisation or its operations. 
• Listen to prospective donors, answer questions accurately, handle objections professionally and invite interested individuals to make a regular monthly giving commitment or single gift. 
• Process donor sign-ups using only MSF-approved forms or digital tools and approved donation channels. 
• Meet agreed daily Key Performance Indicators (KPIs) for donor sign-ups and quality of engagement. 

Donor Data, Quality & Follow-up 

• Capture and record donor information, consent and other required details in line with MSF donor management and data protection protocols. 
• Ensure all information submitted through approved sign-up tools is complete, accurate and legible. 
• Identify and appropriately refer donor enquiries, complaints or requests that cannot be resolved within the scope of the role. 
• Provide timely feedback on recurring donor questions, objections, public perceptions and field-level learning to the supervisor. 

Team Participation & Field Operations 

• Work as part of the four-person F2F pilot team and contribute to a positive, target-driven and collaborative team environment. 
• Attend and actively participate in all required training sessions, briefings, coaching sessions and debrief meetings. 
• Follow the agreed deployment schedule and field procedures, including the structured Friday, Saturday and Sunday working pattern during the pilot. 
• Maintain professional conduct, appropriate MSF visibility and a safe and respectful presence at all assigned locations. 
• Report daily activity, donor sign-ups, contacts, challenges and any incidents through the required reporting tools. 

OTHER RESPONSIBILITIES

• Maintaining honest, transparent, and respectful conduct in all donor interactions.
• Never making false or exaggerated claims about MSF's work to secure a donation.
• Handling donor personal data responsibly and in accordance with applicable data protection legislation and MSF procedures.
• Immediately reporting any safeguarding concerns, complaints, misconduct or other serious incidents to the supervisor.
• Embed duty of care principles into all initiatives

Qualifications

Education

• Minimum qualification of a Diploma or equivalent.
• Fluency in English and Swahili; additional languages are an asset.

Experience

• A minimum of 1-year relevant experience
• Prior experience in sales, customer engagement, fundraising or community outreach is a priority.

Competencies

• Technical Competencies
• • Strong interpersonal and communication skills, with the ability to confidently and empathetically engage strangers in public spaces.
  • Genuine commitment to humanitarian values and alignment with MSF's principles of independence, impartiality and neutrality.
  • Resilience, self-motivation and the ability to work effectively in a target-driven environment, including handling rejection positively.
  • Professional, trustworthy, and respectful approach to working with members of the public and handling donor information
• Behavioral/General Competencies
• • Commitment to MSF principles
  • Analytical Thinking
  • Planning and Organizing
  • Results and Quality Orientation
  • Teamwork and Cooperation
  • Initiative and Innovation
  • Networking and Building Relationships
  • Service Orientation
  • Ethics: High ethical standards and a commitment to protecting the data of individuals and furthering MSF mandate.